When you contact us
Include your phone model, app version, approximate time of the problem, and a short description. Do not send passwords, access tokens, payment-card details, or complete conversation exports.
Common questions
Connection trouble
Check your connection, wait a moment, and try again. Avoid making repeated purchases while a purchase is still syncing.
Voice messages and calls
Send a voice message when you want to speak without starting a live call. To talk in real time, open a buddy and use the phone button. If a call will not connect, check your connection and try again; you can continue the same conversation by text or voice message.
Purchases
Use Restore Purchases in the app. Manage renewals and cancellations through the store where you subscribed. Never send payment-card details to support.
Your data
Open Settings in the app, then choose Export My Data or Delete My Account. If you cannot open the app, see our account deletion instructions.